Privacy/Security
Donations
Campaigns and Funding
Contact/Partner With Dollar Giving
Privacy/Security


When I make a donation through Dollar Giving, what security measures are taken to protect my personal information?
Dollar Giving servers are secured by GeoTrust™ Secure Sockets Layer (SSL) encryption certificates. We use industry leading TLS AES-256 encryption when transferring payment information between web browsers, Stripe (our credit card processor) and your bank.

In addition, Dollar Giving never stores any of your financial information, such as full credit card numbers and security codes (CVV numbers). This information is encrypted throughout the process and plain text credit card and CVV numbers are never available to Dollar Giving or Stripe.


How can I submit a donation if I am not comfortable providing credit card/financial information?

Dollar Giving also offers PayPal for givers who are not comfortable using a credit/debit card. At time of payment you can select the PayPal payment option and automatically be transferred to the Dollar Giving PayPal site to enter payment information directly on PayPal.com.


Do you share my contact information with the charities I have donated to?

Per our Privacy Policy, Dollar Giving does not share any personal or contact (email) information with anyone including the donated organization.

Donations


Do you accept personal checks for donations?
Automated donations are preferred to ensure timely processing and quick campaign success. However, in the rare instance a personal check is needed, please make it payable to ‘Dollar Giving’ and mail to:

Dollar Giving, Inc.
60 Carriage Dr.
Tolland, CT 06084


How do I confirm my donation was submitted?

A receipt will automatically be emailed to your preferred email address that is provided during the donation process.


Why do I see a charge on my credit/debit card statement with a campaign title versus ‘Dollar Giving’?

Some banks process the charge as the name of the campaign rather than as Dollar Giving. Rest assured Dollar Giving is the only company transmitting your payment information to our credit card processing company.


Is my donation tax-deductible?

Yes, Dollar Giving is a 501(c)(3) nonprofit as determined by the Internal Revenue Service, and will provide a confirmation email and receipt including specific donation information for you to use for tax deductions and records.


Can I receive a refund or cancel a recurring donation?

Though refunds are not possible due to the nature of the tax-deductible donation, a recurring donation can be cancelled anytime by emailing info@dollargiving.org. Please allow Dollar Giving seven (7) calendar days to process your cancellation. If you used PayPal to process your donation, log into your PayPal account and go to your recurring transactions. You will be able to end your recurring donation from within PayPal.


Why does Dollar Giving retain 10% on each donation?

It is Dollar Giving’s long term vision to serve not only nonprofits in the Hartford and Central Connecticut region but to also branch out and begin supporting nonprofits in other metropolitan and suburban areas. The 10% we collect will allow Dollar Giving to do just that by supporting the technology and marketing requirements in order to expand and support many more nonprofits.

Campaign and Funding Management


Will my donation be dispersed immediately to the campaign I selected?

Dollar Giving acts as a Donor Advised Fund, whereby a goal is set for the campaign you have chosen. Yes, once the campaign goal is achieved, Dollar Giving will send a check in the full amount to the nonprofit.


What happens with my recurring donation once the campaign goal is met?

Dollar Giving will immediately roll your recurring donation into an active campaign aligned to the same nonprofit. In the event the nonprofit organization has no additional campaigns, Dollar Giving will roll your reoccurring donation into a new nonprofit and campaign with a similar service and impact. If you would prefer to end your recurring donation, you may do so by sending us an email at info@dollargiving.org.


Can I change the campaign selection for my recurring donation after a goal has been met?

Once the campaign goal is met Dollar Giving will immediately roll your recurring donation into a new campaign for the same nonprofit you selected. Dollar Giving is currently unable to manually change your donation at this time. Please email info@dollargiving.org if you have any questions about the nonprofit organization you are currently supporting or if you would like to end your recurring donation.


How will I know when my campaign’s goal is met?

You will receive ongoing updates from Dollar Giving regarding the campaigns you have donated to. You can also follow the campaigns by following Dollar Giving on Facebook, Twitter, LinkedIn and Instagram. In addition, our monthly newsletters will provide updates on campaign progress and success stories.

Contact/Partner with Dollar Giving


A nonprofit I work with is a great fit for a campaign on Dollar Giving. How can they partner with Dollar Giving?

Please have the nonprofit complete and submit our online form, and once received Dollar Giving will contact them to discuss opportunities and campaigns.


Do you work with only nonprofits?

Yes, Dollar Giving will only partner with 501(c)(3) organizations helping others in the community.

Last updated: 5/23/17

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